24 Hour Cancellation Policy
Your appointments are very important us at Sass Beauty. We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice. This way, your service provider will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency. Here is our general breakdown of cancellation fees:
• Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s)
• ‘NO SHOWS’ will be charged 100% of service amount
As a courtesy, we do call, text and/or email to confirm the date and time at least 24 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day!
We always want you to be satisfied with your services. If you are not satisfied we ask that you contact us within 2 days of your appointment so that we may schedule you to have your services corrected if needed. Any issues reported longer than 2 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis.
Cell Phones and hand held Devices
As a courtesy to others Please silence your cell phones and other devices. Do not use speaker phone, we ask for you to use headphones or text. Thank you.
Here at Sass Beauty we are almost all parents and love children! However we try to provide a peaceful and tranquil experience for all of our guests. For this reason young children who occupancy you to your appointment will be asked to stay with you and supervised through your entire time at Sass Beauty. Children may not be left unsupervised in the waiting area for their safety and the experience of other guests.